Welcome to SyslinQ

Your guide to configure the SyslinQ

Setting up controllers with the SyslinQ*

*Check with your local distributor to make sure your system works with SyslinQ

Setting up SyslinQ in chapters:

Below are 17 chapters with the explanation on the side what is visible in the chapter.

Introduction of the SyslinQ

Overview of SysLinQ
- Purpose: Connecting farm automation controllers to the cloud
- Secure VPN tunnel for remote access
- Benefits for remote farm management
Typical Use Cases
- Connecting 1–2 controllers (default support up to 10)
- Central communication hub for data routing
Supported Services per Controller
- VNC server
- HTTP server
- WebSocket server
- Default IP address assignment per controller

Setup Subscriptions

Account Activation Process
- Receiving an email invitation.
- Clicking the “Set up my password” link.
- Creating and confirming your password.
Link Validity
- Understanding the expiration time of the activation link.
Email Troubleshooting
- Checking spam or junk folders for missing emails.
Logging into the Portal
- Navigating to portal.syslinq.co.
- Entering email and password.
- Using the “Login” button.
Password Recovery
- Clicking “Forgot password.”
- Receiving a secure link via email.
- Resetting your password.

Password Recovery

Introduction to Password Recovery
- Overview of the process for recovering a SyslinQ account password.
Entering Your Registered Email
- Where to input your email address on the SyslinQ portal.
- What to do if you no longer remember your registered email.
Contacting Support
- Instructions for emailing the service department.
- What information to include (name, dealer info, device ID or photo of yellow sticker).
Requesting Recovery Instructions
- Clicking “Send me instructions” after entering your email.
Canceling the Request
- Option to go back if you change your mind.
Receiving the Recovery Email
- Secure link to reset your password.
- Link expiration warning.
- Checking spam or junk folders.
Resetting Your Password
- Entering a new password.
- Tips for creating a strong password (uppercase, numbers, symbols).
- Using the password strength indicator.
- Revealing the password using the “eye” icon.
Enforcing Password Across Devices
- Checking the box to require all devices to use the new password.
Finalizing the Reset
- Clicking the “Reset Password” button to complete the process.

SyslinQ login

Entering Login Credentials
- How to input your email address and password.
Stay Signed In Option
- Explanation of the checkbox for staying signed in on trusted devices.
Privacy Statement Access
- Where to find and review the privacy policy.
Logging into the SyslinQ Portal
- Steps to click the "Login" button and proceed.
Two-Factor Authentication Setup
- Introduction to the security prompt during first-time login.
- Option to skip setup and configure later.
Managing Authentication Preferences
- How to access and adjust authentication settings later.
Instructions for Enabling Two-Factor Authentication
- Guidance on enabling it now or later based on chosen method.

Home and My profile

Navigating the SysLinQ Portal Home Screen
- Overview of the user-friendly layout
- Locating the profile icon (circle with initials)
Accessing Account Options
- Drop-down menu features:
  - Username and email display
  - Options: My Profile, Switch Company, Log Out
  - Links to Privacy Statement and Terms of Use
Managing Personal Information in 'My Profile'
- Editing full name
- Editing email address
Email Change Process
- Requesting an email change
- Two-step verification process
- Confirmation and rejection options
- Validity period for email change requests
- Handling expired or invalid requests
Confirmation Messages
- Successful change: “Email address changed”
- Rejected change: “Rejected”

Preferences

Accessing the Preferences Menu
- How to open the Preferences section
Localization Settings
- Viewing current language settings
- Changing the interface language
- Selecting from available languages
- Confirming language changes
Time Zone Configuration
- Viewing current time zone
- Changing the time zone
- Confirming the new time zone
Push Notifications
- Overview of browser-based push notifications
- Default status (disabled)

Login and Security

Accessing Login and Security Settings
- Navigating to the login and security page
Changing Sign-In Credentials
- Opening the "Change Password" section
Password Update Process
- Entering current password
- Viewing password using the eye icon
- Using "Forgot Password" if needed
- Entering and evaluating new password strength
- Confirmation when password strength is "Excellent"
Device Synchronization
- Ensuring all devices use the new password
- Final confirmation to apply changes

2FA - Trusted Devices - My sign in

Two-Factor Authentication (2FA)
- Viewing current 2FA status ("ON" or "OFF")
- Accessing 2FA settings
- Selecting preferred authentication method
Trusted Devices
- Viewing devices used to access the portal
- Automatic listing of smartphones upon login
My Sign-Ins
- Viewing browser-based login history
- Details shown: sign-in date and session expiration

Remove Account

Accessing the Remove Account Screen
- How to navigate to the account removal option.
Warning Message Before Deletion
- Explanation of the warning displayed before proceeding.
- Emphasis on the permanence of deleting the account and associated settings.
Confirmation Process
- Steps to confirm account removal:
  - Checking the box “I’m sure.”
  - Clicking Remove Account.
- Option to cancel the process.
Returning to Homepage
- How to go back to My Profile after the process.

Admin Users

Opening the Apps Menu
- How to access the Apps menu using the nine-dot icon.
Switching to the Admin Screen
- Navigating to the Admin section from the drop-down menu.
Admin Overview
- Overview of the Admin screen and User Management panel.
- Display of total number of users.
User List Details
- Viewing user names, email addresses, last active time.
- Indicators for logged-in user and 2FA status.
- Assigned roles for each user.
Viewing Detailed User Information
- Selecting a user for more details.
- Copying email address.
- Checking roles and linked devices.
- Using the search function to find devices.
Removing a User
- Steps to remove a user via the three-dot menu.
- Confirmation process with “I’m sure” checkbox.
- Canceling the removal action.
Managing Invitations
- Accessing the Invites menu.
- Viewing pending invitations.
- Reference to Invite User section for sending new invites.

Admin Invite Users

Opening the Invite Users Window
- Clicking the Invite Users button.
- Overview of fields: Email, Invitation Language, Message, Roles, Access.
Entering User Details
- Adding email address.
- Selecting invitation language.
- Optional message customization.
Assigning Roles and Access
- Opening the role definition menu.
- Choosing Group Specific vs Device Specific access.
- Selecting the correct group from the drop-down.
- Explanation of dealer vs farmer hierarchy (green/red arrows).
Creating a New Group
- Using Create New option.
- Naming the group and selecting Group Type (Customer Group Type).
- Choosing the parent group and understanding hierarchy structures.
Role Selection
- Available roles: Customer, Data User, Dealer.
- Explanation of permissions for each role.
Temporary Access
- Enabling temporary access.
- Setting end date and time for access.
Finalizing the Invite
- Pressing Add and reviewing the setup.
- Sending the invite or canceling with confirmation pop-up.
Managing Invites
- Viewing pending invites in the Invites section.
- Resending invites and confirmation messages.
- Deleting invites (irreversible action).
Invite Acceptance
- What happens when the user accepts the invite.
- User appears in the main user list with active access.

Admin Groups

Accessing Groups Overview
- Clicking Groups to open the Groups Overview screen.
- Color coding for group types: Orange (Business Units), Purple (Dealers), Green (Customers/Farms).
Understanding Group Structure
- Common hierarchy: Dealer → Farms (Farm A, Farm B).
- Alternative hierarchy: Dealer → Integrator → Farms.
- Explanation of access rights for dealers, integrators, and farms.
Navigating Group Options
- Using the three-dot menu for Details, Add New, and Edit.
Adding a New Farm
- Selecting Customer to create a new farm group.
- Naming the farm (e.g., Farm D).
- Refreshing the browser to see updates.
- Viewing the structure in a flow chart with zoom and alignment options.
Viewing Devices and Users
- Clicking on a device within a farm to see details.
- Clicking the user icon to view linked users.
Editing and Renaming Groups
- Using Edit to rename a group.
- Confirming or canceling changes.
Removing a Customer Group
- Selecting Remove from the menu.
- Confirmation process with “I’m sure” checkbox.
Adding an Integrator
- Creating a new integrator group (e.g., Integration A).
- Adding farms under the integrator.
- Viewing multiple farms under one integrator.
Access Rights Recap
- Dealers have top-level access.
- Integrators manage their own farms.
- Farms have isolated access to their own data.

Fleet Manager

Accessing Fleet Manager
- Opening the Apps menu via the nine-dot icon.
- Selecting Fleet Manager from the list.
Fleet Manager Overview
- Viewing all connected SysLinQ devices.
- Device details: status, name, last online time, serial number, MAC address, firmware version.
- Status indicators: green (online), gray (offline).
Device Details Page
- Navigating to device-specific settings.
- Menu options: Info, Network, View, Event Log, More.
- Checking active services and sync status.
General Settings
- Editing device name, description, and location.
- Location update with map and auto-filled coordinates.
Group Management
- Viewing group hierarchy (Farm under Dealer).
- Adding or deleting groups.
- Using search and “Create New” options.
Access Section
- Viewing users and their roles.
- Searching for specific users.
Hardware & Firmware
- Viewing device info and firmware version.
- Managing firmware upgrades.
Network & View Settings
- Network configuration overview.
- Customizing portal views and card layouts (Fortica vs Croptimiz-r).
Event Log
- Reviewing system actions and traceability.
- Exporting logs to CSV.
Advanced Options in More Menu
- Loading device templates (Fortica, Croptimiz-r).
- Requesting a new device key.
- Rebooting the device with confirmation.

Fleet Manager Manage Services

Accessing the Service Section
- Overview of predefined settings for communication.
- VPN Connect option (default, should not be modified).
Managing VNC Server Settings
- Viewing default settings.
- Changing the service name.
- Confirming changes.
- Viewing user access and roles.
Managing HTTP Server Settings
- Same steps as VNC: rename, confirm changes, view user roles.
Managing WS Server Settings
- Renaming the service.
- Confirming changes.
- Viewing user access.
Service List Overview
- Viewing all controllers and services.
- PORTUS VNC (pre-configured, no changes required).
- Recommendation to remove unused controllers.
Removing Unused Controllers
- Deleting all three services (VNC, WS, HTTP) for each controller.
- Confirmation process with “I’m sure” checkbox.
- Repeat steps for all unused controllers.
Updating SysLinQ Device
- Pushing configuration changes from cloud to physical device.
- Synchronization process and confirmation message (“In sync with device”).

Fleet Manager tools router config

Tools Page Overview
- Purpose of the Tools page in SyslinQ.
- Menu options like VPN client and support access (not used in this context).
- Introduction to Router Config File and Transfer Device tools.
Starting Router Configuration
- Navigating to Fleet Manager Tools.
- Selecting Router Config File and clicking Start Configuration.
Cellular Network Setup
- SIM card configuration process.
- Entering SIM card PIN and verifying it.
- Entering APN (Access Point Name) and understanding its role.
- Firmware requirements for APN settings.
APN and Authentication Settings
- Choosing default or custom APN.
- Adding username and password if required.
- Verifying password entry.
MTU Size Configuration
- Explanation of MTU (Maximum Transmission Unit).
- When and why to change MTU settings.
- Selecting default or custom MTU size.
Internet and LAN Settings
- Reviewing pre-configured Internet settings.
- Updating LAN IP address (e.g., 192.168.27.1).
Generating and Applying Router Config File
- Downloading the configuration file.
- Saving it as ixrouter.conf on a USB stick.
- Inserting USB into the router and powering on.
- Removing USB after successful registration to prevent overwriting.

Fleet Manager Tools Transfer Device

Purpose of Transfer Device
- Why transferring a SyslinQ device is important.
- Assigning ownership to the client’s organization for full access and management.
Accessing the Transfer Device Menu
- Navigating to the Transfer Device screen.
Entering Device Details
- Locating the yellow sticker on the SysLinQ device.
- Entering Device ID and Device Key from the sticker.
Selecting the Group
- Choosing the correct client location or group for the device.
- Ensuring proper placement within the company structure.
Completing the Transfer
- Confirming all fields are filled.
- Linking the device successfully to the company account.

Messages

Accessing the Messages Menu
- Locating the envelope icon in the top right corner.
- Understanding the red notification badge for unread messages.
Message Overview
- How messages are organized (by day, week, month).
- Tracking system activity and notifications.
Managing Messages
- Using the three-dot menu for options:
  - Mark as “Read”
  - Filter messages
  - Remove messages
Notification Badge Behavior
- Badge disappears when all messages are read.

Go to product support page SyslinQ